Shipping policy

Shipping Information

Last updated: August 11, 2026

This policy applies to orders placed on or after August 11, 2026.

United States Shipping Only

trés seven currently ships only to valid delivery addresses within the 50 United States and Washington, D.C.

We DO NOT Ship to:

  • International addresses, including Canada and Mexico
  • Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern
  • Mariana Islands, or other U.S. territories
  • APO, FPO, or DPO military and diplomatic addresses
  • International post-office boxes
  • Parcel-forwarding or freight-forwarding services intended to send merchandise outside our supported delivery area
  • Multiple delivery addresses within a single order

Orders placed using an unsupported address may be canceled and refunded.

Shipping Methods, Costs, & Estimated Delivery

Available shipping methods, shipping charges, and delivery estimates are shown at checkout.

Standard shipping: Processing time is 1–3 business days. After shipment, delivery typically takes 3–7 business days. Shipping cost is calculated at checkout.

Expedited shipping: Processing time and delivery speed vary depending on availability and destination. Exact delivery estimates and shipping costs are shown at checkout when this option is available.

Restricted-item ground shipping: Processing time is 1–3 business days. Delivery may take longer than standard shipping depending on the item and destination. Shipping cost is calculated at checkout.

For standard shipping, the total estimated delivery time is approximately 4–10 business days after the order is placed. This includes 1–3 business days for processing plus 3–7 business days for transit after shipment.

All delivery times are estimates and not guaranteed. The most accurate delivery estimate for your order will always be shown at checkout and in your shipping confirmation email.

Processing Time

Orders are generally processed Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays begin processing on the following business day. Processing may take longer during promotions, product launches, holiday periods, severe weather, unusually high order volume, inventory reviews, payment verification, or address verification.

An order-confirmation email confirms that we received your order. It does not mean the order has shipped. You will receive a separate shipping-confirmation email when the package is transferred to the carrier.

Shipping Charges and Promotions

Shipping charges are determined during checkout based on factors that may include:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method
  • Product type and transportation restrictions
  • Available carrier service

Any free-shipping offer is subject to the terms displayed with that promotion. Taxes, discounts, gift cards, and excluded merchandise may not count toward a promotional shipping threshold.

Shipping promotions cannot be applied retroactively to orders that have already been placed.

Order Verification

We may review an order before shipment to verify payment, inventory, billing information, delivery address, product availability, or suspected fraud.

If additional information is required, we may contact you using the email address provided with the order. Failure to respond may delay or prevent shipment.

We may cancel an order if:

  • Payment cannot be authorized
  • The delivery address cannot be verified
  • An item is unavailable
  • An item cannot legally or safely be shipped to the destination
  • The order appears fraudulent or violates our policies

If trés seven cancels an order or item before shipment, the applicable payment will be refunded to the original payment method.

Tracking your Order

When your order ships, you will receive a shipping-confirmation email containing available tracking information.

Tracking information may not update immediately after a shipping label is created. A shipping-label notification means the shipping information has been prepared; it does not necessarily mean the carrier has physically received the package.

Carrier tracking provides the most current estimated delivery information after shipment. If an order is divided into multiple packages, you may receive more than one tracking number.

Carrier Responsibility and Transfer of Risk

Important: To the fullest extent permitted by applicable law, trés seven is not responsible for a package after it has been physically accepted by the shipping carrier.

Creating a shipping label does not constitute shipment. Responsibility transfers only when carrier tracking or another carrier record confirms that the carrier has taken possession of the package.

Unless otherwise required by applicable law or agreed to by trés seven in writing, all orders are shipment contracts rather than destination contracts. Once the carrier accepts the package, the customer assumes the risk of carrier-caused:

  • Loss or theft
  • Delay or service interruption
  • Misrouting or misdelivery
  • Failed delivery attempts
  • Damage occurring during transportation
  • Theft after confirmed delivery
  • Delivery to an incorrect address supplied by the customer

After carrier acceptance, trés seven is not obligated to provide a replacement, refund, store credit, or reimbursement for these events, except where required by applicable law.

This limitation does not apply when trés seven:

  • Never transferred the package to the carrier
  • Shipped the wrong product
  • Shipped an incorrect quantity
  • Provided an incorrect address to the carrier despite receiving the correct address from the customer
  • Failed to package the merchandise reasonably and securely
  • Is otherwise legally required to provide a remedy

Carrier Claims

Customers are responsible for monitoring tracking information and contacting the carrier concerning a delayed, lost, damaged, stolen, or misdelivered package.

The customer must follow the carrier’s claim procedures and deadlines and retain all tracking information, photographs, shipping materials, and other requested documentation.

If the carrier requires the sender to submit a claim, contact hello@tresseven.com. trés seven may assist with the claim when reasonably possible, but assistance does not guarantee that the carrier will approve the claim or that trés seven will issue a replacement or refund.

Any assistance provided by trés seven is a customer-service courtesy and does not constitute acceptance of liability for the package.

Packages Lost During Transit

If tracking indicates that a package was accepted by the carrier but was subsequently lost, the customer must initiate a claim with the carrier.

trés seven does not automatically replace or refund packages lost after carrier acceptance. Any remedy will depend on the carrier’s investigation, available shipping insurance, and applicable law.

Packages Marked Delivered but NOT Received

Once tracking confirms delivery to the address supplied with the order, trés seven is not responsible for theft, disappearance, misplacement, or unauthorized removal of the package, to the fullest extent permitted by law.

Customers should:

  1. Verify the delivery address on the order.
  2. Check entrances, parcel lockers, mailrooms, reception areas, and other delivery locations.
  3. Ask household members, neighbors, or building personnel whether they accepted the package.
  4. Contact the carrier and initiate a missing-package investigation.

A replacement or refund will not automatically be provided for a package marked delivered.

Products Damaged During Transportation

Customers must report transit damage to the carrier and follow the carrier’s claims procedure.

Contact hello@tresseven.com with the order number and clear photographs of the product, shipping box, packing materials, and shipping label. Keep the complete package until the carrier’s investigation is finished.

trés seven may assist with documentation when reasonably possible, but is not responsible for damage caused after carrier acceptance unless the damage resulted from inadequate packaging by trés seven or a remedy is required by applicable law.

Restricted Beauty and Hazardous Products

Certain beauty products may be classified as restricted or hazardous for transportation purposes. These may include:

  • Perfume and alcohol-based fragrance
  • Aerosols and pressurized sprays
  • Certain nail polishes and nail products
  • Alcohol-based liquids
  • Flammable or combustible beauty products
  • Products containing other regulated materials

Restricted products may:

  • Require ground transportation
  • Be ineligible for expedited or air shipping
  • Take longer to arrive
  • Ship separately from other products
  • Be unavailable for delivery to Alaska, Hawaii, post-office boxes, or locations requiring air transportation
  • Be removed from an order if no legally compliant shipping method is available

If we cannot legally or safely ship a restricted item to the selected destination, we may cancel that item and refund the amount paid for it, including any shipping charge attributable to the canceled item when required.

Alaska and Hawaii

Eligible nonrestricted merchandise may be shipped to Alaska and Hawaii when an available service appears during checkout.

Delivery may take longer than delivery within the contiguous United States. Expedited shipping may be unavailable.

Perfume, aerosols, alcohol-based products, and other ground-only or hazardous materials may not be available for delivery to Alaska or Hawaii. Checkout availability does not override carrier or legal transportation restrictions.

Post-Office Boxes

Shipping to a valid U.S. post-office box may be available when a compatible carrier service appears during checkout.

Expedited shipping and restricted-product delivery may be unavailable for post-office boxes. If an order cannot be shipped to the supplied post-office box, we may contact you for a qualifying street address or cancel the affected item.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address, including any apartment, suite, or unit number.

Contact hello@tresseven.com immediately if an address needs to be corrected. Address changes are not guaranteed after an order has entered processing, fulfillment, or shipment.

Except where applicable law provides otherwise, trés seven is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.

Undeliverable, Refused, & Returned Packages

A package may be returned to us because of:

  • An incomplete or incorrect address
  • An unclaimed package
  • A refused delivery
  • Failed delivery attempts
  • Carrier restrictions
  • An inaccessible delivery location

If a package is returned to us, we will contact you when reasonably possible.

A refused or undeliverable shipment is not automatically treated as an approved cancellation or return. Cosmetics, beauty products, and other final-sale merchandise remain subject to our Returns & refunds policy.

The customer may be responsible for new shipping charges if reshipment is requested. If a refund is approved for eligible merchandise, original shipping charges, carrier-return fees, and other lawful costs may be deducted from the refund.

Multiple Delivery Addresses

A single order can be shipped to only one delivery address. To send products to different addresses, place a separate order for each address.

Multiple Shipments

An order may be divided into multiple packages because of product availability, carrier restrictions, package size, or fulfillment requirements.

If an order is divided, you may receive separate shipping-confirmation emails, multiple tracking numbers, and packages arriving on different days.

You will not be charged additional shipping solely because trés seven divides an order into multiple shipments.

Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including:

  • Severe weather or natural disasters
  • Carrier interruptions
  • Holiday volume
  • Transportation restrictions
  • Incorrect delivery information
  • Security or payment verification
  • Restricted-item transportation requirements
  • Government actions or emergencies

Shipping charges are not automatically refundable because of a carrier delay unless a delivery guarantee applies, the delay resulted from our error, or a refund is required by law.

If we learn that an order cannot ship within the time originally represented, we will provide notice and offer the legally required options concerning delayed shipment, cancellation, and refund.

Parcel-Forwarding Services

We do not ship orders intended to be forwarded outside our supported U.S. delivery area.

We may cancel an order addressed to a known parcel-forwarding or freight-forwarding service. If an order is delivered to a forwarding service without our prior written approval, our responsibility ends upon confirmed delivery to that service to the fullest extent permitted by law.

trés seven is not responsible for loss, theft, damage, delay, alteration, customs issues, or additional charges occurring after delivery to an unauthorized forwarding service.

International Shipping

trés seven does not currently ship internationally.

We do not ship directly or through an approved forwarding arrangement to countries outside the United States.

Policy Updates

We may update this shipping policy periodically. The policy in effect when an order is placed will generally govern that order unless applicable law requires otherwise.

Your Legal Rights

Nothing in this policy limits any consumer right or remedy that cannot legally be limited or waived.

Contact Information

For shipping questions, contact:

trés seven
Email: hello@tresseven.com
Address: 1244 Valley View Rd., #117, Glendale, CA 91202