Refund policy

Returns & Refunds

Last updated: August 11, 2026

This policy applies to purchases made on or after August 11, 2026.

Returns Policy

We want every trés seven order to arrive correctly and in excellent condition. Please review this policy before purchasing.

ALL COSMETICS AND BEAUTY PRODUCTS ARE FINAL SALE.

All cosmetics, beauty products, and personal-care products are final sale and cannot be returned or exchanged.

This restriction applies whether the product is:

Opened or unopened
Used or unused
Tested, sampled, or swatched
Sealed or unsealed
Still inside its original packaging

Final-sale beauty products include, but are not limited to:

Makeup and cosmetics
Lip oils, lip glosses, lipsticks, lip liners, and lip treatments
Eyebrow, eyelash, and face products
Skincare products
Fragrance and scented body products
Bath, body, hair, and nail products
Makeup brushes, sponges, applicators, and beauty tools
False eyelashes and similar personal-use products
Beauty gift sets, value sets, kits, minis, and samples
Any bundle containing a cosmetic or beauty product

These restrictions help protect product integrity, hygiene, and customer safety.

Please carefully review product descriptions, shades, colors, ingredients, photographs, and other product information before purchasing. Contact: hello@tresseven.com before ordering if you have questions about a product.

The final-sale rule does not prevent you from contacting us if an item arrives damaged, defective, incorrect, or materially different from what you ordered.

Returns of Eligible Non-cosmetic Merchandise

Eligible non-cosmetic merchandise may be returned within 14 calendar days after delivery.

To qualify, the item must:

Be eligible for return and not marked final sale
Be unused, unworn, unwashed, unaltered, and undamaged
Have all original tags, seals, protective coverings, components, and accessories
Be returned in its original undamaged packaging
Be accompanied by the order confirmation, receipt, or other verifiable proof of purchase

A return must be requested within the 14-day period. Once approved, it must be mailed within seven calendar days unless we provide a different deadline.

Items received after the applicable deadline or items that do not satisfy these conditions may be denied.

Return Shipping & Restocking Fee

Customers are responsible for return-shipping costs for eligible non-cosmetic returns based on preference or a change of mind.

If we provide a prepaid return label, its cost may be deducted from your refund unless the return resulted from a verified error by trés seven.

A 15% restocking fee will be applied to all approved eligible non-cosmetic returns. This fee is deducted from the refund amount after the returned item is received and inspected.

The restocking fee helps cover inspection, processing, repackaging, and restocking costs.

Original shipping, expedited delivery, handling charges, and other delivery fees are nonrefundable unless the return resulted from our error or a refund is required by law.

Use a trackable shipping service and retain the receipt and tracking number. The customer remains responsible for an eligible return until the carrier confirms delivery

Additional Nonreturnable Items

In addition to cosmetics and beauty products, we do not accept returns or exchanges of:

Gift cards or store credits, except where redemption is required by law
Personalized, customized, or made-to-order merchandise received as ordered
Items clearly marked “final sale,” “all sales final,” or “nonreturnable” before purchase
Items used, worn, washed, altered, damaged, or missing original packaging
Intimate, hygiene-sensitive, or personal-use products
Free gifts, promotional products, and samples
Products that cannot legally or safely be returned by mail
Items purchased from another retailer, reseller, or unauthorized seller

Starting an Eligible Return

Before mailing an eligible non-cosmetic item, email: hello@tresseven.com and include:

Your full name
Your order number
The item you wish to return
The reason for the return
Photographs if the item arrived damaged, defective, or incorrect

All returns require prior authorization. Items mailed without authorization—including cosmetics and other final-sale products—will not be refunded.

If approved, mail the return to:

trés seven
1244 Valley View Rd., #117
Glendale, CA 91202
United States

Please do not deliver returns in person unless trés seven has provided written authorization.

Return Shipping

Customers are responsible for return-shipping costs for eligible non-cosmetic returns based on preference or a change of mind.

If we provide a prepaid return label, its cost may be deducted from your refund unless the return resulted from a verified error by trés seven.

Original shipping, expedited delivery, handling charges, and other delivery fees are nonrefundable unless the return resulted from our error or a refund is required by law.

Use a trackable shipping service and retain the receipt and tracking number. The customer remains responsible for an eligible return until the carrier confirms delivery to the return address.

Damaged, defective, missing, or incorrect items

Inspect your order promptly after delivery. If an item arrives damaged, defective, missing, incorrect, or materially different from your order, contact: hello@tresseven.com as soon as reasonably possible.

Include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the shipping box and packaging, when applicable

Keep the product, shipping box, packaging, and mailing label until we complete our review.

When a claim is verified, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include:

Sending a replacement
Refunding the affected item
Issuing another legally appropriate remedy

When a return is required because of a verified mistake by trés seven, we will provide return instructions and cover reasonable return-shipping costs.

A preference concerning shade, color, scent, texture, packaging, or personal suitability does not qualify as a shipping error. However, this does not limit any nonwaivable rights concerning a genuinely defective or misdescribed product.

Exchanges

We do not offer exchanges for cosmetics, beauty products, personal-care products, or other final-sale merchandise.

For an eligible non-cosmetic item, the fastest way to obtain a different item is to complete an approved return and place a new order. Replacement products are subject to availability and are not reserved while a return is being processed.

Refunds

After receiving and inspecting an authorized eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The refund will ordinarily include the amount actually paid for the approved returned item and applicable taxes, less any disclosed return-label cost or other lawful deduction.

Original shipping and delivery charges are not refunded unless the return resulted from an error by trés seven or applicable law requires otherwise.

We aim to issue an approved refund within 10 business days after approval. Your bank, card issuer, payment platform, or financing provider may require additional time to post the transaction.

If more than 15 business days have passed since your refund was approved, contact: hello@tresseven.com.

Refunds for orders paid through a digital wallet, installment service, or buy-now-pay-later provider will be submitted through the original payment method. Customers must continue making any required scheduled payments until the payment provider confirms that the account has been adjusted.

Gift Returns

Cosmetics, beauty products, and other final-sale merchandise cannot be returned even when received as a gift.

Eligible non-cosmetic gifts require a gift receipt, order number, or other proof of purchase. Approved refunds are normally returned to the original purchaser’s payment method unless another legally permitted arrangement is approved.

Third-Party Purchases

This policy applies to eligible purchases processed directly by trés seven.

If another marketplace or platform processed the payment, the return or refund may need to be initiated through that platform and may be governed by its procedures. Products purchased from an unrelated retailer or reseller cannot be returned to trés seven.

Order Modifications & Cancellations

Contact: hello@tresseven.com as soon as possible if you need to cancel or modify an order.

Orders cannot be changed or canceled after they have entered fulfillment or shipped. Once shipped, cosmetics and beauty products remain final sale.

If an approved cancellation occurs before shipment, the payment will be refunded to the original payment method.

This section does not limit any cancellation or refund right required by law, including rights that may apply when an order cannot be shipped within the promised time.

Return verification and policy abuse

All return requests and claims are subject to verification.

Subject to applicable law, trés seven may decline a request involving:

A product that is final sale or otherwise ineligible
An unverifiable order or altered proof of purchase
An item not sold by trés seven
A product that differs from the item originally shipped
Suspected fraud, misrepresentation, or abuse of this policy

Mailing an unauthorized or ineligible product does not create a right to a refund. The customer may be responsible for the cost of having an unauthorized item shipped back.

Gift Cards & Store Credit

Gift cards and store credits are generally final sale and are not refundable, transferable, or redeemable for cash except where required by applicable law.

Changes to This Policy

We may update this policy periodically. The version in effect when an order was placed will generally apply to that order unless applicable law requires otherwise.

Your Legal Rights

This policy governs voluntary returns and does not limit any consumer right or remedy that cannot legally be limited or waived.

Contact Information

For questions about an order, eligible return, or damaged product, contact:

trés seven
Email: hello@tresseven.com
Address: 1244 Valley View Rd., #117, Glendale, CA 91202